Onboarding Process

As a freelance UX designer, I helped Memorial Sloan Kettering Cancer Center (MSKCC) with mapping out their new patient experience map. MSKCC had a problem wherein their patients would routinely take over 45 minutes to be logged into the system through a complicated process that involved a lot of paperwork. I worked closely with a team who shadowed different users involved in the process to paint a bigger picture of the entire process to add new patients to the system. This map allowed MSKCC to visually understand where the gap is and how they can improve the processes for the benefit of both their patients and their employees.

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